KEOWEE VACATION RENTALS TERMS AND CONDITIONS
Please read the Vacation Rental Terms and Conditions thoroughly prior to your stay. Any monies received by Keowee Vacation Rentals, LLC for occupancy of a Vacation Property indicate your acceptance of the terms of this Vacation Rental Agreement in full. All policies are strictly enforced.
CHECK-IN Check-in is 4:00 pm. Guest will receive a text message 15 minutes prior to check-in with the door code to access the home. We will make every effort to have your unit ready for check in at 4:00 pm; however, during peak seasons there may be slight delays. Early check-in, when available, must be prearranged.
CHECK-OUT Check-out is at 10:00am. Guest(s) not departing by 10am will be subject to additional charges at a rate of $50.00 per 1/2 hour until 12pm. After 12 pm a full day’s rate will be charged the credit card on file. Late check-outs should be prearranged with permission from the office.
PAYMENTS ALL PAYMENTS ARE NONREFUNDABLE. A Reservation Payment of $100 is due to reserve a property. 30 Days before Arrival 49% of the balance will be charged automatically to same credit card used, unless communicated otherwise. 14 days prior to check-in, any outstanding balance is automatically charged to same credit card. ALL Payments are NONREFUNDABLE. We strongly suggest Vacation Rental Insurance.
RESERVATION REQUIREMENTS A two-night minimum is required on all reservations excluding major holidays and festivals which may require 3 nights or more. Your reservation will be confirmed upon acceptance of the Vacation Rental Terms and Conditions, receipt of the down payment and copy of a photo ID. Guest booking must be at least 25 years of age or older who will be present during the entire stay. We reserve the right to refuse rent to anyone who has rented from us in the past or who has negative reviews from other hosts.
CANCELATIONS REFUNDS ALL PAYMENTS ARE NONREFUNDABLE. If the Reservation is canceled 30 days prior to arrival, the $100 Reservation Payment will be forfeited and Guest is released from financial liability on remaining balance owed. In the event you cancel less than 14 days prior to check-in, and we can replace Guest reservation and rebook the dates, we will credit you 75% of the recouped rent towards another reservation in the future.
ACCOMMODATIONS: The Premises are for the sole use as a personal vacation residence by Approved Guests. All of the vacation rentals are individually owned with Keowee Vacation Rentals having no ownership interest. Each property reflects the taste of each owner. We are not responsible for any changes made by the owners in terms of furnishings or amenities supplied nor will refunds be provided for such changes.
CONDITION OF PREMISES: Guest shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guest the right to cancel this Agreement or receive a refund of any payments made. Our policy is to address reported issues as timely as possible and not refund for inconveniences.
MAXIMUM OCCUPANCY: The sleeping capacity for this property is limited to the number of beds provided, so twin beds sleep 1 guest; double, queen and king beds sleep 2 guests each. Extra guests beyond the maximum sleeping capacity are not allowed without the expressed written permission in advance. Each additional guest exceeding the maximum sleeping capacity for this property will incur a charge of 10%, of the nightly rental rate or minimum $100, whichever is greater, per guest, and will be charged to the credit card provided above.
NON-SMOKING POLICY We have an extremely strict Non-Smoking Policy.
Absolutely NO SMOKING or VAPING is allowed inside any of our properties. You may smoke outside with doors and windows shut. Evidence of smoking in the rental will result in additional cleaning fees and excess damage costs. Any signs of smoking such as cigarette butts, odor, ashes, burns etc. will result in a
minimum $500 damage charge.
STRICT NOISE ORDINANCE: We have a strict noise ordinance that must be followed. No loud noises, music, or loud vehicles are allowed between the hours of 10:00 pm and 8:00 am. Please note if quite time is not followed you can be fined and/or asked to vacate the property.
NO HOUSE PARTIES, EVENTS OR Occupants in use of premises shall not disturb or offend neighbors in any manner, to include but not limited to, loud music or voices, disruptive behavior, trespassing or destruction of property. Many of these homes are located in residential communities. The use of firearms or fireworks is strictly prohibited. Quiet time is from 10:00 pm till 9:00 am. VIOLATION MAY RESULT IN YOU BEING ASKED TO VACATE THE PREMISES.
SATELLITE/CABLE TV/ INTERNET SERVICES All properties are privately owned and have different subscription packages for cable and/or satellite/internet services. Services are provided as a convenience only, and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service. Please check your cell phone plan for hotspot connectivity if this is important to you during an internet outage during your stay.
Cope Property Management does not guarantee any programming or give any refunds due to television program reception or internet service interruptions at our properties.
TV/DVD PLAYERS/OTHER ELECTRONICS/SECURITY SYSTEMS Please do not move or relocate any electronic component or dismantle a security system. If a component is relocated and not left in its original location and hooked up as you found it, you will be charged the cost to send someone out to move it and hook it up.
LISTING INFORMATION All information pertaining to individual listings is believed to be accurate but cannot be guaranteed. Amenities are subject to change without notice due to loss, damage or changes by the owner. We have made every effort to ensure that the information on our website and third-party sites are current and accurate. Rates, furnishings, fees and taxes are subject to change without notice. Cope Property Management reserves the right to cancel or deny a reservation request.
PUBLISHED RATES INFO All published rates are nightly rates. RATES SUBJECT TO CHANGE. There are special event rates that apply, Clemson home football games and Holidays.
ISSUES BEYOND OUR CONTROL No refunds will be given for any issues beyond our control, which may include, but not limited to, inclement weather outages, city water main breakages, power outages, rough roads, cable/satellite/internet reception, nearby construction or acts of nature. We suggest you bring a flashlight, in case of the unlikely event of a power outage. All of our homes are routinely treated by Pest Control. This can cause dead bugs to be found in the home. Rest assured your home has been properly treated.
STORM OR BAD WEATHER POLICY: We cannot be held responsible for circumstances beyond our control. This includes excessive noise from construction or public/private events, wildfire/smoke, weather related interruptions, road closures, frozen pipes, interruption of services and utilities or unexpected appliance breakdown. No refunds will be given for trip cancellations or interruptions that occur due to inclement weather. Please purchase Travel Insurance to protect you in the event of bad weather.
SYSTEM(S) FAILURES: In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures.
However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.
RIGHT OF ENTRY Guest(s) agrees that a Cope Property Management authorized employee or authorized repairman may enter the premises for any purpose connected with the repair, care or maintenance of the premises, in the event of an emergency, to investigate disturbances or enforce the terms of this agreement.
PET POLICY Very few of our properties allow pets. For those that do, pets must be pre-approved prior to your stay and the pet fee paid. The unauthorized presence of pets will result in a $500 charge and you may be asked to leave the property without a refund for the unused nights.
POOL AND SPA: If so equipped, spa heating is included. Pools are not heated. Guest agrees not to tamper with pool heat controls or manipulate heater in any way. Guest understands that the area surrounding pool and spa may not be fenced or secure. Guest understands and agrees to be responsible and liable for any damages that occur to the pool and spa and its support equipment through Guest misuse and/or negligence.
PARKING: At no time are Guests allowed to park in the grass, yard, landscaping or along the street in residential neighborhoods. This includes any kind of trailer.
DOUBLE BOOKINGS Double bookings are rare.
In the event that a Guest(s) reservation for a rental property overlaps or matches the reservation of another guest, Agent reserves the right to relocate Guest(s) to a different rental property within Agent's rental program or that of another company. Every effort will be made to ensure that the replacement property is reasonably comparable to the original property booked.
Agent(s) shall have the sole right to select such replacement rental property.
Agent(s) agrees to pay any additional charges due in excess of the rental amount for the rental property, and refund any amounts paid by Guest(s) in excess of the replacement property rental amount.
Guest(s) will have the option to accept or reject the replacement property. If rejected, the guest(s) will receive a refund of all rents and fees paid for the rental property.
Guest(s) agree that the Guest(s) choice between these alternatives will be Guest(s) sole remedy for any and all damages, liability, or inconvenience arising out of the double booking.
MAIL SERVICES: If you ship directly to the home that you are staying in, we cannot guarantee delivery or security of the package. This will be up to the shipping client and the shipping receiver to arrange. **We are not responsible for any lost, damaged or delayed deliveries. Returning late deliveries after a guest has left will incur an additional fee, plus cost of shipping.
PROPERTY BECOMES UNAVAILABLE In the event that the owner of a privately-owned dwelling elects to remove his property from the management responsibility of Cope Property Management or property becomes unavailable, including but not limited to, sale or damage; Cope Property Management shall not be held liable by guest(s). However, Cope Property Management will make every effort to move the guest(s) reservation to a comparable property for that same time period if at all possible. A move of this nature may result in an increase or decrease in the rent charges depending on the property that is mutually agreed upon between Cope Property Management and the guest(s). If no agreement can be reached the guest will be provided with a refund.
LINENS AND SUPPLIES Cope Property Management provides bed linens, 1 towel and washcloth per guest, and a
startup of a few other items: 1 roll of paper towels, dish detergent, trash bags, laundry detergent, body wash/shampoo, hand soap and 1 roll of toilet paper per bathroom. If you believe you will need more than is provided, we suggest you bring extra items or plan on purchasing them in town.
LOST AND FOUND Homeowner or Cope Property Management are not responsible for articles left on premises. If you leave an item behind, we will be happy to return items to you at your cost.
DAMAGES Our properties are inspected before and after each reservation. Guests agree to pay for any flagrant damage to the units, excessive cleaning required at check-out, missing or damage to the units’ contents, or any other accidental damage to anything within the rental unit during the rental period. Your reservation was charged with a Damage Waiver Fee to cover up to $1,000.00 in damages. For damage greater than $1000, the Renter authorizes any said damage or missing items charged to their credit card identified above.
JOINT AND INDIVIDUAL OBLIGATIONS: If there is more than one Guest, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other Guest.
CLEANING FEES A cleaning fee is charged for each reservation. This fee varies depending on the property you select. If extra cleaning is required, your credit card will be charged the extra cleaning fee charged by the cleaning company.
CHARGEABLE ITEMS
Smoking - Any sign of SMOKING inside the property $500
Pets - Visible signs of a pet for unapproved pets. $500
Stains, Floors and Linen - Any sign of recent stains, scratches, dents, etc on floors. Any non-removable stains to sheets, towels, hand towels, washcloths, etc. (Mascara, Make-up, etc.) Cost of replacement/ repair
Propane Tank - Missing propane tank $50
Trash - All trash must be bagged and placed in the provided containers. Extra trash that does not fit in the containers maybe brought to our office upon departure. $50
Dirty Grill - Grill and grill utensils should be clean and the grill covered. - $50
Damage to property – Cost of repair.
GROUNDS FOR IMMEDIATE TERMINATION A material breach of this Agreement by Guest(s), which, in the sole determination of the Agent, results in damage to the Premises, personal injury to Guest(s) or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for immediate termination of Guest(s). Violation of any of the rules contained herein will result in IMMEDIATE EVICTION and forfeiture of rent and/or security deposit.
PERSONAL PROPERTY AND INJURY: (i) Owner Insurance: Guest personal property, including vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guest carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Guest or licensees or their personal property.
RELEASE: In consideration of the right to visit the home, Guest agrees to release to the fullest extent allowed by law, Owner and its Management, members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss sustained by me, my minor children, any guest identified on this form, or any guest or person allowed onto the property during my rental dates as a result of my, my children's or the guests participation in a visit to the home, due to any cause whatsoever, including without limitation negligence on the part of Owner or Management. I understand that this release will bind my heirs, administrators, executors, and any other person or entity seeking to claim under or through me.
ENTIRE CONTRACT: Time is of the essence. All prior agreements between Owner and Guest are incorporated in this Agreement, which constitutes the entire contract. It is intended as a final expression of the parties` agreement, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement. The parties further intend that this Agreement constitutes the complete and exclusive statement of its terms, and that no extrinsic evidence whatsoever may be introduced in any judicial or other proceeding, if any, involving this Agreement. Any provision of this Agreement that is held to be invalid shall not affect the validity or enforceability of any other provision in this Agreement. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach.